| Metric
|
Generic
Software |
Custom
Software |
| Fulfills
your business requirements |
Usually
requires compromise and often multiple products to fulfill
one primary business need |
Very
accurate, as custom software is designed to fulfill your
specifications |
| Works
within your budget |
Easy
to compare list prices but harder to verify the quality
and features |
Includes
exactly what you need so you're not paying for what you
don't |
| Training
and support available |
Training
and support available some times, but with variable reliability
and cost; upgrades often mean older versions are unsupported
|
Training
and support tailored specifically for you and your employees
based on your business workflow |